Frequently Asked Questions
Everything you need to know about the Tea Forté experience.
Where does Tea Forté ship?
We currently ship to addresses within the United States, Canada, and select international destinations. Shipping rates and delivery times vary based on the destination and selected shipping method.
What is your return policy for tea products?
To ensure the highest quality and safety, we cannot accept returns on food items, including tea. However, if your order is damaged or incorrect, please contact our customer service team within 30 days for a replacement or refund.
Are your signature pyramid infusers safe to steep?
Yes, our iconic pyramid infusers are made from food-safe, recyclable PET fibers and are designed to withstand high temperatures without leaching chemicals, ensuring a pure and flavorful brew.
How should I store my tea to keep it fresh?
Tea should be stored in a cool, dry, and dark place away from strong odors. We recommend keeping your tea in its original airtight packaging or a sealed tin to preserve its essential oils and aroma.
Does Tea Forté offer gift wrapping services?
Many of our collections come in elegantly designed presentation boxes that are ready for gifting. During checkout, you can also include a personalized gift message that will be printed on the packing slip without pricing information.
Are your teas organic and Kosher certified?
Many of our tea blends are USDA Organic and Kosher certified. Please check the specific product pages or the packaging labels for the relevant certification symbols.